Billing & Subscriptions — Complete Guide

Overview

FuriosaCRM uses a contact-based pricing model, where your monthly cost is determined by the number of unique contacts stored across all your audiences. This means you only pay for what you use, and you can start on the free tier and scale up as your audience grows.

All billing is processed through Stripe, a PCI-compliant payment processor. FuriosaCRM never stores your full credit card number — only a Stripe token that references your payment method. Billing occurs monthly or annually depending on your chosen billing cycle, and all charges include UK VAT at 20%.

Your billing dashboard is located at Settings → Billing in the admin sidebar. From there you can view your current plan, contact usage, payment history, and manage your payment methods. Only users with the Client Admin or Admin role can access billing settings.

Pricing Tiers

FuriosaCRM offers 8 pricing tiers designed to scale with your business. Each tier includes progressively more contacts and unlocks additional features. All paid plans include unlimited pages, unlimited team members, and full campaign capabilities (email, SMS, WhatsApp).

Here is a summary of all 8 tiers:

• Free — Up to 500 contacts. 1 page, basic forms, email support. Great for testing.
• Starter (£25/mo) — Up to 2,500 contacts. Unlimited pages, custom branding, priority email support.
• Growth (£49/mo) — Up to 5,000 contacts. All Starter features plus SMS campaigns, audience groups, and integrations.
• Pro (£99/mo) — Up to 10,000 contacts. All Growth features plus WhatsApp campaigns, Ads Manager, A/B testing, and API access.
• Business (£179/mo) — Up to 25,000 contacts. All Pro features plus automation rules, advanced reporting, and dedicated account manager.
• Scale (£299/mo) — Up to 50,000 contacts. All Business features plus custom integrations and SLA guarantee.
• Premium (£499/mo) — Up to 100,000 contacts. All Scale features plus white-label options and phone support.
• Enterprise (Custom) — 250,000+ contacts. Fully custom pricing, dedicated infrastructure, and onboarding assistance.

Choosing a Plan

The easiest way to choose the right plan is to use the contact slider on the billing page. Drag the slider to match your current or expected audience size, and the recommended plan will be highlighted. If you are unsure about your future growth, start with a lower tier — you can upgrade at any time and the change takes effect immediately.

FuriosaCRM offers both monthly and annual billing. Annual billing gives you a 20% discount (effectively 2 months free). The toggle between monthly and annual is at the top of the pricing section. Annual plans are billed as a single upfront payment and auto-renew at the end of the 12-month period.

Your current contact count is visible on the billing page and updates in real time. If your contact count approaches the limit of your current tier, you will receive email notifications at 80% and 95% usage. Exceeding your tier limit does not immediately restrict functionality, but you will be prompted to upgrade within 7 days.

Upgrading & Downgrading

Upgrades take effect immediately. When you upgrade to a higher tier, Stripe calculates a prorated credit for the unused portion of your current billing period and applies it to the new plan's charge. You will see the exact amount before confirming the change. All features of the new tier are available instantly after the upgrade.

Downgrades take effect at the end of your current billing period. When you downgrade, you continue to have access to all features of your current tier until the period ends. At renewal, you will be billed at the lower tier's rate. If your contact count exceeds the lower tier's limit, you will need to reduce your contacts before the downgrade takes effect, or you will be prompted to stay on the current tier.

You can change plans as often as needed. There are no penalties or lock-in periods for changing tiers. Each change is logged in your billing history with a clear breakdown of charges and credits.

Payment Methods

FuriosaCRM accepts all major credit and debit cards including Visa, Mastercard, and American Express. Payment information is entered securely through Stripe Elements, a PCI-compliant payment form that runs in an iframe. FuriosaCRM servers never see your full card number.

To add or update your payment method, go to Settings → Billing and click Update Payment Method. Enter your new card details in the Stripe Elements form and click Save. Your new card will be used for all future charges. The old card is immediately removed from Stripe.

If a payment fails (expired card, insufficient funds), Stripe will retry the charge automatically over the next few days. You will receive email notifications about the failed payment with a link to update your card. If payment is not resolved within 14 days, your account will be moved to a restricted state where existing data is preserved but new features are disabled.

Invoices & Receipts

Every payment generates an invoice that is available in your billing dashboard under the Payment History section. Each invoice shows the plan name, billing period, subtotal, VAT amount, and total charged. You can download any invoice as a PDF by clicking the Download button next to the entry.

Invoices are also sent automatically by email to the account owner's email address after each successful payment. If you need invoices sent to a different email address (for example, your finance department), you can configure a billing email in the billing settings.

For businesses that prefer to pay by invoice rather than credit card, FuriosaCRM offers invoice billing on the Business tier and above. Contact our sales team to set up invoice billing, which provides NET 30 payment terms with a purchase order number on each invoice.

VAT Information

FuriosaCRM is a UK-based service and all prices shown on the billing page are exclusive of VAT. UK VAT at 20% is added to the total at the point of payment. For example, the Growth plan at £49 per month is charged as £58.80 including VAT.

Your invoices show a full VAT breakdown: subtotal (ex-VAT), VAT amount, and total (inc-VAT). The company VAT registration number is printed on every invoice for your records.

For EU and international customers, VAT handling depends on your business status. If you provide a valid EU VAT number during checkout, the VAT charge may be reversed under the reverse-charge mechanism. Non-EU businesses are generally not charged UK VAT. If you believe VAT has been incorrectly applied to your account, contact our support team with your VAT or tax identification number.

Contact Counting

Your contact count determines which pricing tier you need. Here is how FuriosaCRM counts contacts:

• Unique contacts only: If the same email address or phone number appears in multiple audiences, it is counted once, not once per audience.
• Active contacts only: Contacts that have been deleted from all audiences are not counted. Contacts marked as unsubscribed are still counted because their data is retained for compliance.
• All audience types: Contacts from imported audiences, form submissions, and integration syncs (Eventbrite, Meta Lead Ads, etc.) are all included in the count.
• Team contacts combined: For Client Admin accounts with team members (Client Users), all contacts across the team are counted against the Client Admin's plan.

The contact count is refreshed periodically throughout the day. You can see your current count on the billing page at any time. If you notice a discrepancy, clicking the Refresh Count button will trigger an immediate recount.

Cancellation

You can cancel your subscription at any time from Settings → Billing → Cancel Plan. Cancellation takes effect at the end of your current billing period. You will continue to have full access to all features until that date. After cancellation, your account is downgraded to the Free tier.

On the Free tier, you retain access to up to 500 contacts, 1 page, and basic features. If you have more than 500 contacts at the time of cancellation, your data is preserved in read-only mode for 90 days. During this grace period, you can reactivate your subscription to regain full access, or export your data before it is permanently removed.

Cancellation does not trigger an immediate refund for the remaining billing period. If you cancel mid-cycle on a monthly plan, you continue to have access until the end of the current month. For annual plans, you continue to have access until the end of the 12-month period. If you need a refund for an annual plan cancellation, contact our support team and we will review on a case-by-case basis.

Enterprise & Custom Pricing

For organizations with more than 100,000 contacts, or those with specialized needs like dedicated infrastructure, custom SLAs, or white-label branding, FuriosaCRM offers custom Enterprise pricing. Enterprise plans include everything in the Premium tier plus:

• Dedicated infrastructure: Isolated database and application servers for maximum performance and security.
• Custom onboarding: A dedicated onboarding specialist to help your team migrate data and configure the platform.
• Priority support: Guaranteed response times with a direct support channel and named account manager.
• Custom integrations: Development of bespoke integrations tailored to your existing tech stack.
• Volume discounts: Reduced per-contact pricing for very large databases (250,000+ contacts).

To discuss Enterprise pricing, click Contact Sales on the billing page or email sales@furiosacrm.com. Our sales team typically responds within one business day with a customized quote based on your requirements.