Overview
Furiosa CRM uses a contact-based pricing model, where your monthly cost is determined by the number of unique contacts stored across all your audiences. This means you only pay for what you use, and you can start on the free tier and scale up as your audience grows.
All billing is processed through Stripe, a PCI-compliant payment processor. Furiosa CRM never stores your full card number: only a Stripe token that references your payment method. You can pay monthly or annually. Prices are shown excluding VAT, and UK VAT at 20% is added when you pay.
Your billing dashboard is located at Settings → Billing in the admin sidebar. From there you can view your current plan, contact usage, payment history, and manage your payment methods. Only users with the Client Admin or Admin role can access billing settings.
Pricing Tiers
Furiosa CRM has eight plans, priced by the number of unique contacts you hold. Each plan includes everything in the plan below it and adds more contacts and features. The full list of what each plan includes is on the pricing page.
Here is a summary of all 8 tiers:
- Free (£0): Up to 500 contacts. One signup page, email, SMS and WhatsApp campaigns, and basic analytics.
- Starter (£350/mo): Up to 5,000 contacts. Unlimited pages, custom domains with SSL, double opt-in, imports, segments and campaign scheduling.
- Growth (£560/mo): Up to 10,000 contacts. Adds the waiting room, all integrations, branded tracking subdomains, templates and advanced reporting.
- Growth+ (£963/mo): Up to 25,000 contacts. Adds priority email delivery, the WhatsApp inbox, campaign duplication and the privacy builder.
- Pro (£1,575/mo): Up to 50,000 contacts. Adds API access, webhooks, the Ads Manager, a dedicated email IP and phone number cleaning.
- Pro+ (£2,450/mo): Up to 100,000 contacts. Adds the creative leaderboard, launch analysis, campaign comparison, scheduled ad reports and spend alerts.
- Scale (£4,375/mo): Up to 250,000 contacts. Adds a dedicated account manager, custom integrations and an SLA.
- Enterprise (custom price): More than 250,000 contacts, or needs the other plans do not cover. Talk to us.
Choosing a Plan
The easiest way to choose the right plan is to use the contact slider on the billing page. Drag the slider to match your current or expected audience size, and the recommended plan will be highlighted. If you are unsure about your future growth, start with a lower tier: you can upgrade at any time and the change takes effect immediately.
You can pay monthly or annually. Paying annually costs the same as ten months, so you get two months free (for example Growth is £467 a month billed annually, against £560 monthly).
Your current contact count is shown on the billing page. If you grow past your plan's limit, you will be asked to move to the plan that fits.
Upgrading & Downgrading
Upgrades take effect immediately. Stripe credits the unused part of your current period against the new plan, so you only pay the difference.
Downgrades also take effect immediately. There is no refund for the current period, and the lower price applies from your next invoice.
You can change plans whenever you need to. Every change appears in your billing history.
Payment Methods
Furiosa CRM accepts major credit and debit cards. Card details are entered in Stripe Elements, a secure payment form, so Furiosa CRM's servers never see your full card number. A card is taken when you sign up, including on the Free plan, to verify your account.
To add or update your payment method, go to Settings → Billing and click Update Payment Method. Your new card is used for all future charges.
If a payment fails, for example because a card has expired, Stripe retries it and your plan is marked Past Due on the billing page until you update your card.
Invoices & Receipts
Every payment appears under Payment History on the billing page, with its amount and status, and you can download each invoice as a PDF.
Stripe also emails a receipt to the account owner after each payment.
If your business needs to pay by invoice rather than by card, contact us to set up invoice billing.
VAT Information
Furiosa CRM is a UK-based service. All prices are shown excluding VAT, and UK VAT at 20% is added when you pay. For example, the Growth plan at £560 a month is charged as £672.00 including VAT.
Each invoice shows the amount before VAT, the VAT and the total.
If your business should not be charged UK VAT, contact us before your first payment.
Contact Counting
Your contact count decides which plan fits. This is how Furiosa CRM counts contacts:
- Unique email addresses: A contact whose email address appears in several of your audiences is counted once.
- Active contacts only: Unsubscribed and deleted contacts are not counted.
- Every audience: Contacts from imports, signup forms and integration syncs all count.
- Your whole team: Contacts added by your team members count towards the account owner's plan.
You can see your contact count on the billing page.
Cancellation
You can cancel your subscription at any time from Settings → Billing → Cancel Plan. Cancellation takes effect at the end of your current billing period. You will continue to have full access to all features until that date. After cancellation, your account is downgraded to the Free tier.
You can undo a cancellation from the billing page at any time before the date it takes effect. After that, your account moves to the Free plan.
Cancelling does not refund the rest of the current period: you keep your plan until the end of it, whether you pay monthly or annually.
Enterprise & Custom Pricing
For more than 250,000 contacts, or needs the other plans do not cover, Furiosa CRM offers custom Enterprise pricing.
To discuss Enterprise pricing, contact us.