Support
How can we help?
Our team is here to help you get the most out of FuriosaCRM. Reach out with any questions, feedback, or technical issues.
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Other ways to reach us
Whether you prefer email, browsing our knowledge base, or reading the docs, we've got you covered.
Live Chat
Available Monday–Friday, 9am–6pm GMT
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Response Times
General inquiries
Within 24 hours
Technical issues
Within 2 hours
Critical / Urgent
Within 30 minutes
FAQ
Frequently asked questions
Click "Log in" at the top of the page and then select "Forgot password?" on the login screen. Enter the email address associated with your account and we'll send you a secure link to reset your password. The link expires after 24 hours. If you don't see the email, check your spam or junk folder.
Absolutely. FuriosaCRM supports CSV and Excel imports, so you can bring your existing contacts, audiences, and subscriber lists from any platform. Our import wizard walks you through mapping your columns to the right fields. If you need help with a large or complex migration, reach out to our support team and we'll assist you directly.
Navigate to the Channels section in your dashboard and click "Connect WhatsApp." You'll be guided through connecting your Meta Business account and selecting your WhatsApp Business phone number. The integration uses the official WhatsApp Business API via Meta's Graph API, so your messages are delivered reliably and compliantly.
Each tier is designed for a different stage of growth. The Starter plan gives you everything you need to launch your first campaigns. Growth adds advanced features like automation rules, the Ads Manager, and higher sending limits. Enterprise is fully customisable with dedicated support, custom integrations, and SLA guarantees. Visit our pricing page for a full feature comparison.
Yes. Every new account includes access to our Knowledge Base with step-by-step guides and video tutorials. Growth and Enterprise plan customers also receive a dedicated onboarding call where we'll help you set up your account, import your data, configure your channels, and launch your first campaign. We want to make sure you're set up for success from day one.
Security is a top priority. All data is encrypted in transit with TLS and at rest. We use isolated per-client databases so your data is never mixed with other customers. Our infrastructure runs on Hetzner Cloud in the EU, with automated daily backups and 30-day offsite retention. We are committed to GDPR compliance and you retain full ownership and control of your data at all times.
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