Getting Started with FuriosaCRM

Welcome to FuriosaCRM, the event marketing and audience platform built for promoters, venues, and event businesses of every size. This guide walks you through everything you need to know to get up and running, from creating your account to sending your first campaign. By the end of this article you will have a clear understanding of the platform and be ready to start growing your audience.

Creating Your Account

Getting started with FuriosaCRM takes less than two minutes. Visit app.furiosacrm.com/admin/register and you will see a registration form asking for a few essential details. You will need to provide your full name, a valid email address, and a password with at least eight characters. We recommend using a combination of letters, numbers, and symbols for a strong password.

After submitting the form, you will receive a verification email at the address you provided. Click the verification link within 24 hours to activate your account. If you do not see the email, check your spam or junk folder. Once verified, you can log in immediately at app.furiosacrm.com/admin/login.

During your first login, you will be asked to set your display name and optionally upload a profile picture. Your display name appears across the platform whenever your activity is shown, such as in the activity log or when team members see your contributions. You can change these details at any time from your Account Settings.

Setting Up Two-Factor Authentication

Two-factor authentication (2FA) adds a critical layer of security to your account. Even if your password is compromised, 2FA ensures that nobody can access your account without the second verification step. We strongly recommend enabling 2FA immediately after creating your account.

To enable 2FA, navigate to Account Settings from the sidebar and scroll to the Security section. You will see a toggle for enabling two-factor authentication. FuriosaCRM supports two methods: Email OTP sends a one-time code to your registered email address each time you log in, while SMS OTP sends a code to your mobile phone number. Choose the method that works best for you, or enable both for maximum security.

Once enabled, every login attempt will require you to enter the one-time code in addition to your password. Codes expire after five minutes for security. If you lose access to your phone or email, contact our support team to regain access through an identity verification process.

Navigating the Dashboard

After logging in, you land on the Dashboard, your central command centre for everything happening across your account. The dashboard provides a real-time snapshot of your key metrics and recent activity, so you can immediately see how your pages, campaigns, and audiences are performing.

At the top of the dashboard, you will find a row of stat cards showing your most important numbers at a glance: total Pages created, total Submissions received, Page Views over the selected period, number of Audiences, total Contacts across all audiences, and Messages sent. Each card shows the current value alongside a percentage change indicator so you can track growth trends.

Below the stat cards, an activity chart visualises your submissions and page views over time. You can toggle between daily, weekly, and monthly views. The chart uses Chart.js for smooth, interactive visualisations that make it easy to spot trends and identify peak traffic periods around your events.

At the bottom of the dashboard, the Recent Activity feed shows a chronological log of everything that has happened in your account, from new submissions and campaign sends to team member actions and integration syncs. This log is invaluable for staying on top of account activity, especially when you have team members collaborating on campaigns.

Understanding the Sidebar

The sidebar is your primary navigation tool in FuriosaCRM. It is always visible on the left side of the screen and organises every feature of the platform into logical sections. Understanding the sidebar structure will help you find any feature quickly.

Here is what each section contains:

• Dashboard — Your overview with stat cards, activity chart, and recent activity log.
• Pages — Create and manage your signup, presale, and general sale pages using the visual page builder.
• Audiences — Manage your contact lists, create audience groups, import contacts from files or integrations.
• Channels — Configure your messaging channels including Email (verified domains, sending addresses), SMS (BulkSMS), and WhatsApp (Business API).
• Campaigns — Create and send email, SMS, and WhatsApp campaigns. View campaign reports and delivery metrics.
• Integrations — Connect third-party platforms like Eventbrite, DICE, Meta, TikTok, Google Ads, and Snapchat.
• Analytics — Cross-platform analytics and reporting dashboards with Chart.js visualisations.
• Tools — Additional tools including the Ads Manager, postcode analyser, and phone number cleaner.
• Settings — Account settings, team management, billing, and profile configuration.

At the bottom of the sidebar, you will find your user menu. Click your profile icon to access Account Settings, change your password, switch between accounts if you manage multiple organisations, or sign out. The sidebar collapses on mobile devices into a hamburger menu for a clean, responsive experience.

Your First Signup Page

Creating a signup page is the fastest way to start collecting leads and building your audience. Navigate to Pages in the sidebar and click the Create Page button. Give your page a descriptive name, such as "Summer Festival 2026 Presale" or "Newsletter Signup".

You will be asked to choose a page mode. FuriosaCRM offers three modes: Signup for collecting email addresses and contact information, Presale for gating access to ticket purchase links with an email-first wall, and General Sale for open ticket sale pages. Each mode configures the page builder with appropriate default fields and behaviour.

Once created, you will be taken to the Page Builder where you can add form fields, customise colours and fonts, upload header and background images, and configure advanced features like custom domains, conversion tracking pixels, and double opt-in verification. The live preview on the right side of the builder updates in real time as you make changes.

For a complete walkthrough of every Page Builder feature, see our Page Builder Complete Guide.

Importing Your First Contacts

If you already have a contact list from another platform, spreadsheet, or ticketing system, importing it into FuriosaCRM is straightforward. Navigate to Audiences in the sidebar, create a new audience (or select an existing one), and click the Import tab.

FuriosaCRM supports both CSV and Excel (.xlsx) file formats. The import wizard walks you through four steps: first, upload your file; second, map your spreadsheet columns to FuriosaCRM fields (email, phone, first name, last name, and custom fields); third, preview the mapped data to catch any errors; and fourth, confirm the import. For large files with more than a few thousand rows, the import is processed in the background via our Redis queue so you can continue working while it runs.

After the import completes, you will see your new contacts in the audience with all their mapped data. You can organise contacts into groups for targeted campaigns, and the source field will automatically be marked as "csv_import" so you can track where every contact came from.

For the full guide on audience management and importing, see our Audience Management Complete Guide.

Sending Your First Campaign

With contacts imported and your sending domain verified, you are ready to send your first campaign. Navigate to Campaigns in the sidebar and click Create Campaign. Choose your channel: Email, SMS, or WhatsApp. For most users, email is the natural starting point.

Give your campaign a name, select the audience (and optionally a specific group within that audience) you want to target, and choose your verified sending address. Then design your email using the drag-and-drop Unlayer editor or switch to HTML mode for full control. Add your subject line, preview text, and content.

Before sending, use the Send Test feature to send yourself a preview email. Check how it renders in your inbox, make any final tweaks, and then either send immediately or schedule it for a future date and time. Campaign reports will begin populating in real time as emails are delivered, opened, and clicked.

For complete details on each campaign channel, see our guides for Email Campaigns, SMS Campaigns, and WhatsApp Campaigns.