Submissions & Data Export — Complete Guide

Every form response submitted through your FuriosaCRM signup pages is captured, stored, and made available for searching, filtering, and exporting. This guide covers everything you need to know about working with submission data: viewing individual responses, understanding confirmation statuses, using field breakdowns and referrer tracking, performing full-text searches, and exporting data as CSV files for external analysis.

Overview

Submissions are the raw data collected from your signup, presale, and general sale pages. Each submission contains the form field values entered by the visitor (email, phone, name, and any custom fields you configured), along with metadata including the submission timestamp, the visitor’s IP address, geolocation data (city, county, postcode, country), the traffic referrer, and confirmation status for both email and SMS verification.

Submissions are stored in your account’s dedicated client database, isolated from other users on the platform. This multi-tenant architecture ensures your data is secure and performant, even as your submission count grows into the hundreds of thousands. Each signup page has its own submissions table, so data from different pages never intermingles.

You can access submissions for any page by navigating to that page’s dashboard and scrolling to the submissions table. Alternatively, click the Submissions tab directly from the page list. The submissions view shows all form responses with full-text search, status filtering, and pagination.

Viewing Submissions

The submissions table displays one row per form response, with columns dynamically generated from your form fields. The columns always include the submission ID, all form fields you configured (excluding the privacy/terms checkbox), the Referrer source, the Status indicator, and the Submitted At timestamp.

Confirmation Status

Each submission has a confirmation status that tracks whether the contact has verified their email address and phone number. The status is displayed as a colour-coded badge in the submissions table:

• Confirmed (green checkmark) — Both email and SMS verification are complete. This contact is fully verified and ready for campaigns.
• Pending (orange dot) — Neither email nor SMS has been verified. The contact submitted the form but has not completed any verification step.
• Email Pending (orange dot) — SMS is confirmed but the email verification link has not been clicked.
• SMS Pending (orange dot) — Email is confirmed but the SMS OTP code has not been entered.

You can filter the submissions table by status using the filter pills at the top. Click “Confirmed” to see only fully verified contacts, “Pending” to see unverified contacts, or “SMS Pending” to find contacts who need a nudge to complete phone verification. Each pill shows the count in brackets so you can instantly see the breakdown.

Searching Submissions

The search box at the top of the submissions table performs a full-text search across all submission data fields. Type a name, email address, phone number, postcode, or any other value that might appear in your form responses. The search is case-insensitive and returns matching submissions instantly.

Search is particularly useful for finding specific contacts when a customer reaches out for support, verifying that a particular person has signed up, or checking for duplicate submissions. The search query is maintained across pagination, so you can page through filtered results without losing your search term.

Field Breakdown & Referrer Tracking

If your signup form includes dropdown or select fields (such as “Ticket Type”, “City”, or “How did you hear about us?”), the page dashboard automatically generates a field breakdown panel. This panel shows a card for each option with the submission count displayed prominently in teal, the option label below, and a green Download button to export only the submissions that selected that option.

Clicking an option count filters the submissions table to show only matching records. This is a fast way to segment your data without needing to export and process it externally.

Referrer Analysis

FuriosaCRM tracks the traffic source for every submission using the HTTP referrer and UTM parameters. The referrer breakdown shows submission counts per traffic source with direct filtering and download options for each referrer. This data is invaluable for understanding which marketing channels are driving the most signups — whether it is Instagram, Facebook ads, Google organic, email links, or direct traffic.

Exporting Data

FuriosaCRM exports submission data as CSV files that are fully compatible with Microsoft Excel, Google Sheets, and any data analysis tool. The export function is available to users with download permission (controlled by your account admin).

You have four export options:

1. Export All to CSV — Downloads every submission from the page, regardless of any active filters.
2. Export Filtered — When a status filter or search query is active, this option exports only the matching records.
3. Export by Field Option — Each dropdown stat card has an individual download button that exports submissions matching that specific option.
4. Export by Referrer — Each referrer in the breakdown panel has a direct export button for the submissions from that traffic source.

CSV File Format

The exported CSV file includes the following columns in order: ID, all form fields (in the order they appear on the form), Referrer, Email Status (Confirmed/Pending), Phone Status (Confirmed/Pending), IP Address, User Agent, Submitted At, Postcode, County, City, and Country. The file is encoded in UTF-8 with BOM for proper character display in Excel, and uses the naming convention submissions_YYYY-MM-DD_HH-mm-ss.csv.

Every export action is logged in the Activity Log with details of what was exported, including any active filters. This ensures a complete audit trail of data downloads for compliance purposes.

Geolocation Data

FuriosaCRM captures geolocation data for every submission using the visitor’s IP address. This data is stored alongside the form response and includes the postcode, city, county/region, country, and latitude/longitude coordinates. The geolocation lookup happens at submission time and the results are cached for performance.

Geolocation data powers the Statistics page’s heat map and location tables. It is also included in CSV exports, making it available for external geographic analysis. Note that IP-based geolocation has inherent limitations: it is accurate to the city level in most cases, but can be affected by VPN usage, mobile network routing, and corporate proxies.

Permissions & Access Control

Access to submissions is governed by FuriosaCRM’s role-based permission system:

• Admin users can access submissions for any page across the entire platform.
• Client Admin users can access submissions for all pages in their account.
• Client User users can access submissions only for pages owned by their parent Client Admin account.
• Domain Only users cannot access submissions at all.

The Export button is additionally controlled by the canDownloadData() permission function. If your account admin has restricted your download permission, you will see the submissions table but the export button will not appear. Contact your account admin if you need export access.

Best Practices

• Export regularly for backup: While FuriosaCRM maintains robust server backups, it is good practice to export your submission data monthly as an additional safeguard.
• Use field breakdowns for segmentation: Instead of exporting all data and filtering in a spreadsheet, use the built-in field breakdown to download pre-segmented CSV files. This saves time and reduces the risk of errors.
• Monitor referrer data: Check which traffic sources are driving the most signups. If 80% of your submissions come from Instagram but you are spending most of your ad budget on Facebook, the referrer data will tell you to reallocate.
• Act on pending confirmations: A large number of “Pending” submissions may indicate a deliverability problem with your confirmation emails. Investigate and resolve it quickly to avoid losing potential contacts.
• Clean old data: Submissions from events that happened years ago may no longer be relevant. Consider archiving or removing stale data to keep your database clean and your exports manageable.